IBM Opens its 11th Contact Center in Malaysia ~ GAMES AND GADGETS

Tech news, gadget reviews and how-tos on just about anything and everything.

Monday, June 2, 2008

IBM Opens its 11th Contact Center in Malaysia

IBM has announced the opening of its regional inbound call center in Cyberjaya – the future Silicon Valley of Malaysia. The new center is expected to support over 12,000 IBM-system users in the region, let alone customers from the Asia Pacific, the US, Europe and Africa. Now IBM already has 11 Malaysia-based contact centers, and the latest one is characterized by multilingual staff, serving customers in nine languages, including Thai, Japanese, Korean and Tagalog.

In his interview IBM Malaysia managing director Ou Shian Waei explains why such a center is indispensable: “The center highlights Malaysia's role as an important location in delivering total customer satisfaction.”

No comments: